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Uniting a 1,000 strong team behind one purpose

After working alongside Informa on a digital transformation project for their KNect365 division, we were tasked with clarifying and enhancing their brand strategy and identity, and building brand equity.

Objectives:

  • Act on feedback from within the business to improve understanding of KNect365 identity and vision.
  • Enhance communications capabilities.
  • Build brand equity from the bottom up.

Solution:

  • Defined a simple, compelling brand purpose.
  • Evolved their ‘portal’ device into a more prominent entity.
  • Used the portal as an identifier across every icon we designed, subtly tying imagery together whilst maintaining differentiation.
  • Adapted colour palette and typography whist retaining equity of the existing logo
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Strategy

Working closely with the KNect365 team, we defined a simple, compelling brand purpose and set of values that everyone in the business could understand and relate to, as well as communicate to customers.

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Alignment to visual identity

KNect365 was originally designed to be a hybrid brand between business and customer facing. This approach no longer worked with the new brand strategy. The corporate identity lacked the warmth and energy needed to appeal to consumers directly and there were very few brand assets for the teams to work with to create truly engaging communications.

We needed to evolve the existing identity into a more visually engaging, energetic brand that would align to the aspirational brand strategy. One aspect of the identity that we evolved to be more relevant for a customer-facing audience was their ‘portal’ device. We moved the portal from a static, uniform and minimal application to a front-and-centre device that is brimming full of life and energy. This supported the brand purpose of ‘Know more, do more, be more’. The portal now represents the business as a facilitator to achieve ‘more’.

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We created multiple portal treatments in a multitude of colourways, thus creating a large bank of graphics to be used by internal teams across internal and external collateral. The portal device is also used as a subtle brand indicator in every icon we designed, creating an ownable set of icons to be used online and in internal emailers. As this was a brand evolution not revolution, we adapted the colour palette and typography to be more modern and distinctive whilst retaining the equity of the existing logo.

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Results and engagement

To communicate the new brand strategy across the business, we worked with the international offices to create an employee-led video. This video brought diverse teams, from the US to London to Dubai, together to introduce colleagues to the new purpose and what it means for them in their everyday working lives. This has been followed up by locally-held ‘Town Hall’ meetings.

Embedding the new brand strategy and evolved identity is still on-going across the business.

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STRATEGY
Vicki Young
Bethan Thomas
ACCOUNT DIRECTOR
Bethan Thomas
DESIGN TEAM
Kirsty Tavendale
Jonny Davidson